User Policy
CleanLongBeach is an independent community project and is not operated by or affiliated with the City of Long Beach.
User submissions
Users are solely responsible for the photos, locations, reports, flags, removal requests, and other content they submit. By submitting content, users confirm that they have the right to submit it, that it was collected lawfully, and that it follows the Community Guidelines.
Reports are community-submitted observations at a specific date and time. They may show maintenance concerns or clean, well-kept public areas. They are not official findings, code-enforcement records, city work orders, emergency reports, endorsements, or proof that any person or organization caused a condition.
Required safety and content rules
- Do not place yourself in danger to take a photo.
- Do not photograph active crimes or emergencies.
- Do not target, identify, shame, accuse, or speculate about people.
- Do not upload private, intimate, graphic, hateful, harassing, or unlawful content.
- Do not enter private property without authorization.
- Photograph the visible public-space condition, not the person believed to be responsible.
- Do not submit false, misleading, spam, promotional, or unrelated reports.
No guarantees
CleanLongBeach may use automated tools and administrator review, but the site does not guarantee that every report is accurate, complete, current, safe, lawful, or free from mistakes. Conditions may change after a photo is taken.
Users and visitors should not rely on the site as their only source of information, should not use it for emergencies, and should not use it to make legal, safety, health, financial, property, travel, or business decisions.
Pickup marketplace
Pickup offers, driver profiles, messages, prices, preferred pickup windows, booked pickup times, disposal details, and access instructions are user-generated marketplace activity. CleanLongBeach does not provide hauling services, employ drivers, verify licenses or insurance, guarantee pickup, guarantee lawful disposal, or control what users and drivers agree to do.
Payment collection, holding, release, and driver payout require a configured payment processor before any real transaction can occur. Until payment processing is enabled, pickup offers and marketplace messages are coordination tools only.
No responsibility for damages
To the fullest extent allowed by law, CleanLongBeach, its operators, administrators, contributors, service providers, and related businesses are not responsible for any direct, indirect, incidental, consequential, special, punitive, or other damages arising from use of the site, inability to use the site, user-submitted content, misleading posts, inaccurate locations, delayed removals, moderation decisions, email delivery issues, data loss, or reliance on any information displayed on the site.
Moderation and removals
CleanLongBeach may hide, remove, edit metadata, restrict accounts, suspend users, or preserve reports when needed for safety, privacy, legal, operational, or community reasons. Users may flag content and may request removal of their own reports, but removal is not guaranteed.
Emergencies and official services
CleanLongBeach is not an emergency service and is not affiliated with the City of Long Beach. Call 911 for emergencies. For official city service requests, use official City of Long Beach channels.